1. How do I order my medallion?
This question is answered by another page within this website. Go to the Ordering Process page.
2. Do you have a published price list?
Yes, we have published two general pricelists. One is for single face medallions and the other is for double faced medallions. Our prices vary according to size and quantity in each category. The bigger the quantity the more the discount.
3. Is there a minimum order quantity?
You can order 3 medallions by ordering the "sample medallion run". This service provides you with a product sample of the medallion before ordering a large quantity. A sample run order includes one side of artwork and 3 finished pieces. Delivery is approximately 4 weeks.
The minimum order quantity for Funeral Homes is a lot of 10. For everybody else, the minimum order is 25 medallions.
4. Can you help me to create the artwork needed to manufacture the medallion?
Yes, we offer a service that will create the needed artwork. However, to make that possible, you must fill out an online form that contains the information that we will need to create that artwork. Each medallion category's form is available by clicking a "Submit XXX Medallion Design Information" link at the bottom of their respective product page. When you checkout and pay for your purchase, remember to add the "Artwork Service" for the approprate numbers of medallion sides into your shopping cart. Go to the Ordering Process page in the Medallion Design & Submittal section for more information.
5. May I provide my own artwork to manufacture a medallion?
Yes, you may, but make sure you understand what we expect as a deliverable. This answer is discussed on another page within this website. Go to the Terms of Service page in the Artwork Changes section.
6. When I fill out the "Design Information" form to submit, what do you mean by the "Top Outer Word Ring 1?
To answer your question as well as others related to medallion layout, please refer to our medallion design layout pictures. These layout pictures show two possible designs that are possible for round shaped medallions. If you have any questions please contact us.
7. When I send an electronic JPG image file using the design info submittal forms, what is the maximum size permitted per file?
First of all note than all submitted images must be in the highest quality JPG electronic format. The maximum size permitted is 2000KB. If your JPG image is bigger than that, please have it cropped or decrease its size by optimizing it to no less than 80% quality in your favorite image editing software application (e.g. Photoshop, Fireworks, PaintShopPro, etc).
8. When I use the submittal forms to enter the medallion design information and click the submit button, what should I do if I get errors?
After you click submit, you may get an error message because you left out some required information or you did not enter the verification "captcha" image numbers correctly. Here is generally what you should do:
1. Note the error message.
2. Click on the browser "back" button.
3. Refresh the form’s web page by clicking the "refresh" button.
4. Correct the error as noted.
5. You will need to re-enter all images (they will disappear upon refresh), but all other data should still be there.
6. Enter the new sequence of verification numbers pictured in the bottom left captcha image.
7. Click the submit button.
9. How long will it take for my order to get to my shipping address if I select UPS Ground service?
We ship our products from Ohio and thus it depends upon where you live in the U.S. Please look at our UPS Ground shipping map (click on thumbnail picture to see bigger image). It is a color coded map that indicates the expected shipping times for U.S. destinations. For Funeral Homes that are located in the 4 or 5 day UPS-ground shipping zones, they will need to pay for overnight shipping if they want the 7-day rush service.
General Flyer1 2009: New prices for 2009
General Flyer2 2009: New prices for 2009
Memorial Medallion Flyer: New prices for 2009
How to Order a Memorial Medallion: Step-by-step procedure with sceenshots
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