Terms of Service

All orders are acknowledged in writing by fax or email. If you do not receive an acknowledgement from PreMemories, you are to assume that your order has not been received and entered. It is the customer’s responsibility to ensure that their order has been received and entered.

New Orders: Allow 5 weeks

   Rush service for new orders:

      A 20% rush fee is available if needed within 4 to 5 weeks.

      A 25% rush fee is available if needed within 3 to 4 weeks.

Exact re-order: 3 weeks

   Rush service for re- orders:

      A 20% rush fee is available if needed within 2 to 3 weeks.

      A 25% rush fee is available if needed within 1 to 2 weeks.

Rush orders require approval by PreMemories (Minimum $25 rush fee applied)

All items are F.O.B Avon Lake, OH and will be shipped United Parcel Service.

Shipments will be prepaid and freight will be added to invoice at time of purchase.

Once your order is shipped from our factory, PreMemories assumes no responsibility of damages due to carrier handling.

Shipments that have split ship dates or destinations will be subject to a $5.00 charge per date or destination.
Due to the custom manufacturing process of your order, standard delivery times as noted above may have to be adjusted due to unforseen circumstances. Special shipping may be needed to meet your event date.
We only ship products to United States addresses. Sorry, no shipments to international addresses.

Minimum order charge (on all items except stock medals & laser labels) $80.00

No returns or credits are permitted without authorization by PreMemories.

All tooling and molds are the property of PreMemories and are not invoiced.

All medals are furnished without attachments as a standard.

The size of all medallion products is determined by the measure from the (2) longest points.

PreMemories cannot guarantee the return or condition of any samples submitted by customers.

New customers – All orders for medallions and the associated artwork must be prepaid before they are processed.

Credit Cards ------ MasterCard and Visa credit cards are accepted.

NSF Checks ------ Checks returned due to non sufficient funds will be billed a $25.00 fee.

Cancellation Charges – Orders that are cancelled will be charged a minimum $25.00 fee in addition to charges for work done to date of cancellation.

Standard finishes are antique gold, antique silver and antique bronze. Other finishes are available upon request and will be quoted per order.

All cast items are a standard 1/ 8“ thick. For additional thickness, multiply length x width x added thickness (over 1/ 8 “) x .5 and add to the base price of medal.
(1/ 4” maximum thickness)

$80.00 / per side includes up to 2 free revisions. Per hour fee applied after second revision.

$50.00 / per hour for adjustments to customer’s furnished art.

If you furnish artwork, it must be black and white vector art at minimum ratio of 2:1.

Fax or Xerox copies are not acceptable. All artwork should be submitted as electronic vector art with all images imbedded (images must be highest quality JPG format) and fonts converted to outlines or curves.

E-mailed art and CD’s are accepted in the following software format versions:

FREEHAND 10 – ILLUSTRATOR 10 – COREL DRAW 10

• Photo Image Processing. We can take your digital photo and cast

that image directly into a medal or coin. Add to art charge -----------------$40.00

• Cut-out of 3D figure from a sample medal or use of a stock figure

to be added to a new design. One time charge ------------------------------------ $40.00

• Multi-level or padded 1/32” add-ons for a second or third level

to simulate a 3-D effect. Per level charge ------------------------------------------- $40.00

• Cut-out of background area for see-thru effect. One time charge -------$40.00
  
• Date change on artwork or existing pattern. Tooling charge ------------ $40.00
  
• Pattern made in error, due to customer’s change in design. ------------- $40.00

A sample run order includes one side of artwork and 3 finished pieces.

Delivery is approximately 4 weeks. ------------------------------------- $ 140.00 lot net

PreMemories assumes that the purchaser has permission to use all logos and designs to be used on their products. The purchaser agrees to assume all liabilities for actions taken against PreMemories for patent or copyright infringements. PreMemories will bear no liability for infringements. We, PreMemories, reserve the right to use images of all products we produce for advertising and display purposes unless specified in writing by customer at the time order is placed.

PreMemories offers 6 different material options. The options are: lead alloy, zinc, brass, copper, iron, and aluminum. PreMemories' standard cast medals may contain lead and are not intended for use by children 12 years of age and younger. If you do not see the material you want offered in our online Catalog, please contact us for a quote.

PreMemories guarantees that all products have been quality inspected before leaving the factory. If a claim is to be made, it must be submitted in writing to PreMemories no later than 14 days from date of receipt. PreMemories will have the final decision on all claims made.